TERMS AND CONDITIONS
The Sports Dietitian Co.
Effective Date: 30 June 2026
1. Acceptance of Terms
1.1 By completing The Sports Dietitian Co. online sign up form, providing your payment details and submitting your registration, you acknowledge that you have read, understood and agree to be legally bound by these Terms and Conditions.
1.2 Completion of the sign up process and provision of payment details constitutes your electronic acceptance of this legally binding agreement between you and The Sports Dietitian Co.
1.3 If you do not agree to these Terms and Conditions, you must not proceed with your registration or payment.
1.4 It is your responsibility to familiarise yourself with The Sports Dietitian Co.'s coaching services, membership inclusions, communication standards, pricing, cancellation policy and minimum commitment periods before enrolling.
1.5 If you have any questions regarding our services, it is your responsibility to contact hello@thesportsdietitian.com.au prior to completing your registration.
2. Membership Option
2.1 Fortnightly Coaching (1 Month Minimum)
- This membership requires a minimum commitment of one (1) month.
- Upon completion of the minimum commitment period, your membership will automatically continue as a Flexi Membership at the weekly rate stated during enrolment until cancelled in accordance with these Terms and Conditions.
2.2 Fortnightly Coaching (3 Month Minimum)
- This membership requires a minimum commitment of three (3) months.
- Upon completion of the minimum commitment period, your membership will automatically continue as a Flexi Membership at the weekly rate stated during enrolment until cancelled in accordance with these Terms and Conditions.
2.3 Fortnightly Coaching (Upfront Payment)
- Clients who choose to pay upfront acknowledge that the upfront payment applies only to the agreed minimum commitment period.
- Following the completion of the upfront period, the membership will automatically transition to the Flexi Membership at the weekly rate stated during enrolment unless written notice of cancellation has been received in accordance with these Terms and Conditions.
- Paying upfront does not remove or bypass the cancellation policy or required notice period.
2.4 Promotional, Challenge and Affiliate Memberships
- Special promotional offers, affiliate memberships, challenges and other limited-time memberships may have different minimum commitment periods.
- The applicable commitment period, pricing and inclusions will be clearly stated during enrolment or within the relevant promotional material.
- Unless otherwise stated in writing, these memberships remain subject to these Terms and Conditions.
3. Payments
3.1 By providing your payment details, you authorise The Sports Dietitian Co. and its payment provider to debit your nominated payment method for all fees associated with your membership.
3.2 Weekly payments will continue until your membership has been cancelled in accordance with these Terms and Conditions.
3.3 All memberships require fourteen (14) days written notice of cancellation, regardless of whether payments are made weekly or upfront.
3.4 Paying upfront does not exempt you from the fourteen (14) day written notice requirement.
3.5 Failure to use your coaching services does not suspend your payment obligations, reduce your minimum commitment or entitle you to a refund.
3.6 If a payment fails, The Sports Dietitian Co. and/or its payment provider may immediately retry the payment.
3.7 It is your responsibility to ensure your payment details remain valid, active and up to date throughout your membership. Failure to maintain valid payment details does not suspend, pause or cancel your membership or payment obligations.
3.8 If payment remains outstanding, The Sports Dietitian Co. reserves the right to:
• Suspend coaching services.
• Suspend access to the coaching platform.
• Recover outstanding balances.
• Engage debt collection services.
• Recover any reasonable costs associated with debt recovery.
3.9 A twelve (12) hour cooling off period applies from the completion of your online registration. Cancellation requests received after this period will not be eligible for refunds unless required under Australian Consumer Law.
3.10 Failure to utilise coaching services, complete check-ins, respond to requests from your coach or otherwise engage with your coaching program does not entitle you to refunds, credits, membership extensions or reduced fees.
3.11 The Sports Dietitian Co. reserves the right to amend membership pricing at any time. A minimum of fourteen (14) days written notice will be provided prior to any pricing changes taking effect.
4. Cancellations
4.1 All memberships require a minimum of fourteen (14) days written notice of cancellation submitted via email to hello@thesportsdietitian.com.au.
4.2 Under no circumstances can the fourteen (14) day written notice period be waived, shortened or bypassed.
This applies to all memberships, including weekly memberships, upfront memberships, promotional memberships, challenge memberships, affiliate memberships and any other coaching agreement offered by The Sports Dietitian Co.
4.3 Cancellation requests submitted through social media, SMS, phone calls, coaches or any communication method other than email will not be accepted.
4.4 Your cancellation is only effective once written confirmation has been issued by The Sports Dietitian Co.
4.5 Weekly payments will continue throughout the required notice period.
4.6 If you remain within your applicable minimum commitment period, your cancellation will take effect only after:
a) Your minimum commitment has been fulfilled; and
b) Your fourteen (14) day written notice period has been completed.
4.7 Clients who terminate their membership before completing the applicable minimum commitment remain liable for all remaining payments owing for that commitment period.
5. Coaching Services
5.1 The Sports Dietitian Co. provides evidence-based nutrition coaching, education, accountability and ongoing support.
5.2 Results cannot be guaranteed and are dependent upon many factors including adherence, communication, implementation and individual circumstances.
5.3 It is your responsibility to complete check-ins, provide accurate information, communicate honestly and actively engage with the coaching process.
5.4 Failure to submit check-ins or engage with coaching does not constitute grounds for refunds, credits, pauses or cancellation outside these Terms and Conditions.
5.5 Additional services outside your standard coaching package may incur additional fees, including but not limited to competition preparation, additional meal plans, recipe swaps beyond standard inclusions, additional nutrition resources and specialised coaching requests.
6. Communication
6.1 Coaching communication is provided between 8.00 am and 5.00 pm (AEST/AEDT), Monday to Friday, excluding public holidays.
6.2 Coaches may choose to respond outside these hours at their discretion. This should not be considered an expectation or guaranteed service.
6.3 The Sports Dietitian Co. reserves the right to change your allocated coach where reasonably necessary due to staffing, leave, workload management or operational requirements.
6.4 Response times may vary depending on workload, weekends, public holidays and staff availability.
7. Private Health Insurance
7.1 Clients may be eligible to claim dietetic services through their private health insurer.
Eligibility is subject to the Client's individual level of cover.
The Sports Dietitian Co. does not guarantee rebate eligibility and recommends Clients confirm their entitlement directly with their health fund before enrolling.
8. Intellectual Property
8.1 All meal plans, nutrition resources, educational material, templates, recipes, coaching documents and content supplied by The Sports Dietitian Co. remain the intellectual property of The Sports Dietitian Co.
8.2 Upon cancellation, Clients immediately lose access to all coaching platforms, prescription-based nutrition templates and member resources.
8.3 These materials must not be copied, reproduced, shared or distributed without prior written permission.
9. Membership Holds
9.1 Membership holds are granted solely at the discretion of The Sports Dietitian Co. and are not guaranteed.
9.2 Any approved membership hold does not alter outstanding financial obligations unless otherwise confirmed in writing.
10. Technology Requirements
10.1 Clients are responsible for ensuring they have a compatible device capable of accessing The Sports Dietitian Co.'s coaching platform.
10.2 The TSD app no longer supports devices running Android Version 9 or earlier.
11. Changes to Terms
11.1 The Sports Dietitian Co. reserves the right to amend these Terms and Conditions at any time.
Updated Terms and Conditions become effective once published on our website or otherwise provided to Clients.
Continued use of our services constitutes acceptance of the updated Terms and Conditions.
12. Australian Consumer Law
12.1 Nothing within these Terms and Conditions excludes, restricts or modifies any rights or remedies available under Australian Consumer Law.
13. Severability
13.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
14. Acknowledgement
14.1 By completing the online sign up form and providing payment details, you confirm that you have read, understood and agree to these Terms and Conditions in full.
14.2 You acknowledge that these Terms and Conditions form a legally binding agreement between yourself and The Sports Dietitian Co.
14.3 You acknowledge and accept responsibility for complying with all payment obligations, minimum commitment periods, automatic membership renewals, cancellation requirements and all other obligations outlined within these Terms and Conditions.
